| Name of Complainant | |
| Date of Complaint | July 19, 2019 |
| Name(s) of companies complained against | .. |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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Date:19.7.2019
From,
Alpesh A Dave
F-1, Shalin-4 society,
Uvarsad Road, Vavol,
Gandhinagar.382016.
Mobile no. 9427630031,
7990183576
To,
Shri Sandesh Patel
Noddle Officer, (West Zone Gujarat)
A/6, 3rd Floor, Safal Profitaire,
Corporate Road, Opp. Ramda Hotel,
Nr. Prahalad Nagar Garden,
Prahalad Nagar, Ahmedabad.380015.
Subject: Complaint/Legal notice
Reference: Subscription ID No.1131431718
Dear Sir,
I have installed your Tata Sky service at Banglore since long back. Because of my personal reason I went out of India and, therefore, I could not continue your service last more than five years. I came back India at my native place where I wanted to active your services.
On 14.7.2019, at 12:11 I called your customer care executive to active your service at my native at above mentioned address. My total conversation time with your executive was 15 mnts and 50 sec. during this conversation I had verified with your executive about charges that would be levied by your office. I specifically ask about disk charges also and she ensured me that there is no any disk charges but I have to pay installation charges i.e.Rs.300 and cable charges i.e. per meter. I believed that your executive has given proper and correct information about charges. As per your executive information for aforesaid charges I agreed to install your service. On the very day i.e.14.7.2019 your service men namely Dharmik Vyas and one more persons came to my home and installed disk as well started my television. I have recharged Rs.299/- package for enjoying your service. I paid Shri Dharmik Vyas Rs. 300.00 as installation charges
Rs.204.00 for cable
Rs.299.00 for recharge
Total Rs.804.00
Since I could not watch some of the channels,therefore, once again I called your customer care executive for the same. On 14.7.2019 at 21:37 and conversation time was 11 mnts 19 sec. I came to know from your customer care executive that my balance was running in minus i.e.Rs.209 or something of the amount and therefore immediately I registered my online complain. He ensured my that my grievance would be resolved up to 17.7.2019 at 21:47.
On the very next day i.e.15.9.2019 I received sms that my services are deactivated due to low balance. I was shocked and once again on the very day at 9:59, I called your customer care executive and informed about the above-mentioned issues as well as earlier your executive had given also commitment or information for installation. On that point of time I talked to 2 or 3 executives to resolve my issue and total conversation duration is 22 mnts and 58 sec. Once again, your executive ensured me that they will resolve my issue as early as possible. I told him that my grant parents need to watch television so because of your fault I could not enjoy the cable service and therefore kindly activate my services, but he refused.
On 16.9.2019 about 16:06 (total conversation time is 3 mnts 33 sec) I received call from your executive and ask me about all the issues. I explained everything which is narrated above including date and time. She replied me and once again wrong assurance was given that she will call within 5 to 10 mnts but she did not replied. This conversation was done in Hindi language.
On 17.9.2019 at 10:59 (total conversation time is 13 mnts 41 sec) I called your customer care executive and informed about 16.9.2019 and I reiterated to active my services. He informed me that I will receive call up to 21:47 and my issue will be resolved. I didn’t receive call up to 21:47 and lastly at 22:14 I called your executive about my complain, he replied me that I choose local language (Gujarati) while calling customer care executive and for that reason no one called me up to the given stipulated time.
This shows nothing but totally lethargic approach from your side and by giving false and vague commitment to the customers like me.
This issue can be resolved by listen my all recording which are very much available with your office that your executive had given me instruction about the charges and thereafter I agreed to get installed it. Your office also sent me pillar to post to resolve my issue. By giving wrong assurances as well as wrong information and after installation of everything your office charged more amount, therefore, your executive committed cheating with me. And your office after three days passed, not even trying to resolve my issue but giving such type of excuses.
Once again, I direct you by way of this mail to activate my service forthwith otherwise else I would be constrained to initiate legal proceedings.
Note that from 15.7.2019 till you restore my services back, you are liable to compensation me for the service lost, in spite of sufficient recharge having been done by me as per information provided by your executive.
Note that this mail/complaint be treated as my legal notice.
Alpesh Dave
Image Uploaded by Alpesh Dave:
