| Name of Complainant | |
| Date of Complaint | October 22, 2019 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Account no.7037655115 –
I was called by Airtel on 20th October offering to reconnect the internet broadband connection at a reasonable cost of Rs.470 with 8MBps speed 60 GB +( 200 GB internet for months).However, I observe that the internet speed is not more 4MBPs.
I was promised that this speed will be increased to 8MBPs the moment the account is activated by Ms.Ramya (044-2072 2408). On activation I have been calling her to fulfill the speed request, she has not been responding to my call.She responded this morning when I called from a different number and promised to increase the speed within half an hour. it is more than 6 hours now, the speed has not been increased and she has not been picking my calls. I also observed that she disconnected my call without picking up the phone.May I request Airtel:- not to make false promises- to show the eagerness in customer service which is shown in acquiring customers- learn not to avoid customer calls.
If the speed is not increased as promised, I request you to disconnect the connection, as there are other providers who offer better speed more GB and certainly better service than Airtel.
Looking forward to hearing from you at the earliest on my query.
Regards,Aruna
8754491140
