Hi,

I am Ramya. I have applied for broadband connection through Airtel App on 22nd of April 2020. I got a call from Mr Prakash on the same day and asked me to send the location of mine to check the feasibility in my place. I have sent the location through what’s app and he called me back and said (YES) there is feasibility in my place and asked can we come now for documentation it was the time around 9.00 PM of 22nd April 2020. So I said him to come on 23rd of April 2020 around 11.30AM and the documentation completed and I have made the payment of rupees 2828/ – for the Basic plan of 3 months and they told me the installation will be done within 48 hrs.

On the same day by the name of  Mr Sagar

He told me the feasibility is not there in my area so connection cannot be given!!.

I just need to know the reason behind this? (Mr. Prakash checked the feasibility and discussed the plan so the documentary and payment is done and another person says there is no feasibility in my place!!) Once the payment is done.

And I called back to prakash he was not responding to my call or message..

I really don’t know how Airtel team is working on broadband connectivity is this is the right way without checking the feasibility properly and taking a payment from customer and not responding to customers call!

Iam very disappointed with your service. So I have raised the complaint on this and I need my money back. Can you assist me the actual procedure to get the refund done.

Attached is the screenshot of payment slip.

CAF Number: 0801334883

Transaction ID: 423280434

15 days are completed still I have not received any response from you. I need the confirmation email from you on my refund query.