Bought sunglass through Amazon(sold by plava ventures) product was missing in the box

Name of Complainant TRISHA HALDAR
Date of ComplaintJune 25, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by TRISHA HALDAR:

I have ordered a ray ban sunglass in Amazon app on 12.6.2023 & received the package on 18th june. But when I opened it there was just a empty rayban box . No sunglass was there.. product was missing. I complained in customer care of Amazon. Then took several days in the name of resolving the issue.. I called repeatedly to solve that problem but they informed today that they found product is delivered & they couldn’t do anything & can’t provide me refund.
After informing repeatedly that I didn’t found the sunglass in the box.. they r not bothered to hear it & told me they couldn’t send me the product or refund.

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