Booked hotel based on images and description but it doesn’t match

Name of Complainant D j shah
Date of ComplaintAugust 15, 2022
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link
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Text of Complaint by D j shah:

Hi,

Photos and services from Agoda application was completely different from actual location’s reality

After playing this much amount if we cannot even get hygienic hotel that js unexpected

I am attaching photo of toilet which is worst than comman/local toilet, it’s with bad odour and uncleaned.

Also some construction work is going on at property because of that a lot of noise and dust is at property and the problem is that i have asthama and i am allergic to dust.

Bed bugs in whole bed.

I will not be able to stay here and i am not getting help here from management not from agoda customer assistance

Image Uploaded by D j shah:

Booked hotel based on images and description but it doesn’t match

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