| Name of Complainant | |
| Date of Complaint | January 9, 2021 |
| Name(s) of companies complained against | Oyo |
| Category of complaint | Hotels & Restaurants |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I booked a room with oyo app for 4 jan 2021 to 5 jan 2021.
I made online advance payment for that.
When i visited at the hotel, hotel provided me classic (2X) room, instead of my booked room (Delux 3X), by saying that Delux room is not available.
On the spot, i raised a complaint to oyo through the chat via OYO app. The representative of was saying me that i will get an update within 15-20 minutes.
I didn’t get any response after that from the Oyo team. I had to stay there because it was cold night at that time.
Next day i raised a complaint through call to the OYO team. The created my ticket but not providing me the solution. They are saying, Chat complaints are not visible to us, you should made complaint to us at that time.
With this shit reason, they disconnected my call and didn’t provided me solution/refund.
I tried to connect many times, but their response is same.
Please help me with this as soon as possible. OYO is doing fraud with their customers. The display you Delux room, but provide you the classic room.
Ticket ID: 5209140341
Booking ID: LXYJ6472
Image Uploaded by Mohit Kumar: