| Name of Complainant | |
| Date of Complaint | March 20, 2019 |
| Name(s) of companies complained against | Snapdeal |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I ordered a Platinum studio grey casual blazer on 14/03/2019 bearing Order ID 27229255955 , Suborder ID 32636770873 and received it on 18/03/2019. I requested its replacement due to size issue on the same day but on 19/03/2019, I received an e-mail from Snapdeal stating that Replacement Request Closed as it did not pass through its internal quality checks. I sent an email to Snapdeal and asked that the blazer is with me as it has not been picked up by you till this moment then how it went through your quality checks? I requested Snapdeal that in case if they are not able to replace the blazer then arrange it’s reverse pickup and refund my money but the Customer Care responded that they unable to process my return request. Since 18/03/2019 I sent many emails regarding my concern but every time in response of my emails the Snapdeal Customer Care responded that they are unable to process my return request. I even asked them that they are violating their 7 days easy return policy but all in vain. The Customer Care number of Snapdeal is just waste as it is not attended by any executive of Snapdeal. The executive who is dealing my concern is extremely irresponsible as he didn’t answer my queries and simply responded/responding carelessly by replying that we are unable to process your return request.Your co-operation towards resolution of my concern will be highly appreciated. My registered mobile number is with Snapdeal is 9992220097. Thanx
Image Uploaded by V P S Rathee: