| Name of Complainant | |
| Date of Complaint | April 21, 2018 |
| Name(s) of companies complained against | Airtel, Airtel Complaints |
| Category of complaint | Miscellaneous |
| Permanent link of complaint | Right click to copy link |
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WHY IT INVARIABLY HAPPENS WITH AIRTEL SUBSCRIBED NUMBERS AND TM IDs’ BOOKED FOR RESPECTIVE DND VIOLATION , THAT DESPITE THEY BEING IN THE AIRTEL’S DOMAIN ONLY ,BUT THERE IS ALWAYS A RELUCTANCE TO PROVIDE FEEDBACK WITHIN 7 DAYS OF REGISTRATION OF THE DND COMPLAINT ITSELF ( AS PER TRAI GUIDELINES ) OR EVEN ON THE DESIGNATED DATES ( 11 – 13 DAYS ON A AVERAGE ) GIVEN BY AIRTEL ITSELF AT THE TIME IF REGISTERING THE DND VIOLATION COMPLAINT ?????
THIS IS NOTHING BUT THE MOST BRAZEN AND BLATANT FLIPPANCY DISPLAYED BY AIRTEL TO DEPICT ITS RELUCTANCE TO NOT TO TAKE NEEDFUL ACTION OR DILUTE THE COMPLAINT ITSELF REGISTERED AGAINST ITS OWN SUBSCRIBED NUMBERS OR TM IDs’ ,UNDER ONE FALSE PRETEXT OR THE OTHER .
IN SOME CASES ,AIRTEL HAS EVEN GONE TO THE EXTENT OF PRODUCING FICTITIOUS DOCUMENTS ( SOME EVEN BEARING MY FAKE SIGNATURES ) , RECENTLY , TO FRAUDULENTLY ESTABLISH THAT I HAVE INSTEAD SUBSCRIBED TO GET PROMOS DESPITE MY FULLY BLOCKED DND STATUS OF MY AIRTEL SUBSCRIBED MOBILE ( 9871337946 ) , WHICH FINALLY COMPELLED ME TO LODGE AN APPROPRIATE FIR NO. 1060 DATED 18-07-2017 UNDER IPC SECTION 420 , 467 , 468 , 471 , 504 AND 66 RESPECTIVELY AT KAVI NAGAR PS ,GHAZIABAD – DETAILS HAVE BEEN SENT TO ALL VIDE MY EMAIL DATED 01-08-2017 ( WHEN REPEATED EMAILS TO CEO , GOPAL VITTAL AND AS ALSO TO NDNC HEAD GOVIND KUMAR MISHRA ,WERE IN VAIN AND AS ALSO CALLS TO AIRTEL’S REGISTERED OFFICE FOR MONTHS TOGETHER ) .
AIRTEL , THOUGH TOOK THIS VERY CASUALLY AND HAD NO COMPUNCTIONS WHATSOEVER IN REPEATING THE SAME OFFENCE JUST FEW DAYS AFTER THE ABOVE FIR WAS LODGED .WHO IS BACKING AIRTEL FOR THIS INSOLENCE AND UTTER FLIPPANCY ?????
EVEN REPEATED AND MULTIPLE TWEETS AT AIRTEL PRESENCE ARE IN VAIN AS THE SOCIAL MEDIA TEAM IS THOROUGHBRED TO POST VAGUE CLICHES AS RESPONSE ,TO IRRITATE IRRESPECTIVE OF WHATEVER ESCALATION IS MADE .
HOW MANY EXAMPLES DO I CITE ,WHICH INDICATE DELIBERATE MISADVENTURES BY AIRTEL ,THEY ARE GALORE !!
EVEN IN THE LATEST DND VIOLATION COMPLAINT REGISTERED AGAINST AIRTEL’S OWN SUBSCRIBED TM ID ,
AX-FEESEP VIDE CDRGP30323885414 DATED 23-03-2018 ( WITH DESIGNATED DATE OF FEEDBACK AS 02-04-2018 ), YOU COULD RESPOND DELIBERATELY THOUGH , ONLY AFTER 7 NOS. EMAIL REMINDERS AND AFTER 20 DAYS OF REGISTRATION OF THE DND VIOLATION COMPLAINT ITSELF AGAINST ,TM ID :
AX-FEESEP ,WHY ?????? ( TRAI GUIDELINES SPECIFY THAT THE FEEDBACK ON THE ACTION TAKEN HAS TO BE GIVEN WITHIN 7 DAYS OF REGISTRATION OF THE DND VIOLATION COMPLAINT ) .
EVEN AT THIS STAGE , THE PROCESS IS NOT YET OVER AS YOU HAVE JUST INFORMED THAT THE PENAL ACTION IS INITIATED BUT IT IS NOT COMPLETE UNTIL AND UNLESS YOU POST THE INFO ON THE PENALTY LEVIED AT THE TRAI WEBSITE AND INFORM ME ALSO VIA SMS ON MY MOBILE VIA AD-AIRCCM / AD-ARWSVC .
I , EXPECT , THE ABOVE INFO TO BE GIVEN TO ME ACCORDINGLY URGENTLY . YOU HAVE ALREADY TAKEN MORE THAN ENOUGH TIME OF A MONTH NOW SINCE THE DND VIOLATION COMPLAINT WAS REGISTERED AGAINST ,AX-FEESEP AND THE PROCESS IS NOT COMPLETED AS YET .TILL DATE .
RAHUL DEV CHITTORIA ,
AIRTEL MOBILE NO.: 9871337946
N.B. ( PMO ) : AS PER ADVICE OF SHRI AMBUJ SHARMA – U/S PMO ,PUBLIC GRIEVANCES VIDE HIS EMAIL RESPONSE DATED 04-04-2018, I HAVE ALREADY LODGED A PG PORTAL COMPLAINT IN THE ABOVE CONTEXT ,REF. :
PMOPG/E/2018 /0152142 DATED 04-04-2018 .
