Name of Complainant	Meenakshi Sharma
Date of Complaint	February 20, 2018
Name(s) of companies complained against	Vodafone, Vodafone Complaints
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
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I have lost my number in the month of September and then I went to Vodafone store in the month of November to get the duplicate sim of the same number. I have asked them for duplicate sim and port it to Delhi/NCR. They said once it will be activated within 2 days and number is ported to Delhi/NCR.

I got a call from Vodafone few days ago in feb as I have provided the alternate number to them and also getting emails from their end regarding bill. I have explained the whole scenario many times to them and they are not bothering to listen to me and now I am getting threatening calls from Vodafone  as I am not willing to pay the same amount of bill as I didn’t use it.

I am supposed to pay Rs672 but they have sent 4 thousand 7 hundred something of billing amount. I got email from Vodafone and I have replied on that and then I got text on my whatsapp and she was threatening me over there. I tried alot to explain the scenario to her but she didn’t want to listen to me. She told me I have used services on my number and I also got the bill for that but I didn’t subscribe anything on my end.

I am also working in Technical support and according to me It’s our responsibility to resolve the customer issues and make them happy.

There is a misguidance from your end and I am looking forward the resolution for this as I didn’t use any other service on my number as she told me. Please help me with the resolution for this.

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