Update: 30th June 2020
There have been an increase in complaints by well known personalities and celebrities regarding the drastic increase in electricity bills.
Anyone else in Mumbai get an electricity bill that is triple what they usually pay?
— Vir Das (@thevirdas) June 27, 2020
3 months of lockdown and I wonder what appliance(s) I have newly used or bought in the apartment only last month to have such an insane rise in my electricity bill. @Adani_Elec_Mum what kind of POWER r u charging us for? pic.twitter.com/jZMMoxDMgj
— tappsee pannu (@tappsee) June 28, 2020
Based on these complaints, the CMO Maharashtra and Maharashtra Electricity Regulatory Commission (MERC) have directed power companies to show transparency in its billing procedures and redress the consumer complaints immediately
Taking stock of the rising number of consumer complaints related to exorbitant electricity bills, Maharashtra Electricity Regulatory Commission (MERC) has directed power companies to show transparency in its billing procedures and redress the consumer complaints immediately.
— CMO Maharashtra (@CMOMaharashtra) June 30, 2020
If you have a grievance about high electricity bills and would like to file a complaint, you can do so using the procedure outlined here.
There has been a steep increase in complaints relating to inflated power bill complaints.
The grievance of the electricity consumers in the suburbs of Mumbai is that there is “over-billing” by Adani Electricity and the meters are defective.
A consumer complained that his power bill amount was 90% more.
“I get a monthly bill of around Rs 1,700 and in some months, it escalates to Rs 2,500. But the recent bill was Rs 3,230,” the consumer lamented.
The complaints have arisen after the transfer of power distribution in Mumbai from Reliance Infra to Adani Electricity Mumbai Ltd (AEML).
Bills are being sent to consumers by Adani Electricity Mumbai Ltd.
Several consumers, complaining that bills were inflated and calculated without taking meter readings, took to Twitter.
A Bandra resident said that her first bill from Adani was almost twice as much as her earlier bills. “My bill was sent without any meter reading. I don’t know how they calculated the bill amount,” she said.
@Adani_Elec_Mum Team,
There is massive spike in my electricity bill from past 2+ months (Contract A/C Number: 152186586 ). We have exactly same or even less power consumption in last few months, hence we are not expecting higher charges. Pls look into the matter on priority.— J i T i N BHaTNaGaR (@jitinbhatnagar) December 2, 2018
We have checked your account 101185003 details, your current month bill amount is Rs. 740. Also, we have checked your one year consumption history, your highest bill amount was Rs. 982.15 in the month of MAY-18.
— Adani Electricity (@Adani_Elec_Mum) December 1, 2018
Dear Customer,for prioritized resolution, please send your queries along with your account number and contact details to billsupport.aeml@adani.com. We will get back to you with necessary details within 24 hours.
— Adani Electricity (@Adani_Elec_Mum) December 2, 2018
The electricity tariffs in Maharashtra State are determined by the regulator i.e. Maharashtra Electricity Regulatory Commission (MERC).
Please refer the tariff sheet for further details: https://t.co/WE0pEGkFYp (1/2)— Adani Electricity (@Adani_Elec_Mum) December 2, 2018
Billing is as per MERC’s tariff order
Adani Electricity claimed that the billing is strictly in line with MERC’s tariff order and is not excessive.
It was explained that electricity consumption increases in October after withdrawal of monsoon, due to increasing temperatures and humidity. Residential slab rates are applied telescopically; when consumption increases, higher units fall under progressively higher slab rates.
Due to this, increase in bill amount with increase in units is non-linear, that is bills increase significantly as more and more units fall into higher slabs.
It was also clarified that increased consumption (units) combined with tariff rates approved by MERC have increased the bill amount. This is a natural phenomenon and is repeated every year.
It was also stated that Adani Electricity or any distribution licensee, cannot charge any tariff other than that approved by MERC.
Complaints to customer care center
Complaints to Adani Electricity Mumbai Ltd about high billing/ excessive billing can be filed as follows:
Complaints by email: billsupport.aeml@adani.com
Complaints by 24×7 helpline number: 19122
Mistake in reading electricity meters
Officials from Adani Electricity candidly admitted that meter readings were not done as some employees had been on strike over their issues with Reliance Infra.
An AEML spokesperson said, “Due to internal agitation by employees over their past issues, certain meters couldn’t be read accordingly.
As per MERC guidelines, we generated estimated bills based on last three months average consumption. If any customer has paid the bill with extra units on account of the same, it will be adjusted in next month’s bill, based on actual readings. Customer can send us photograph of their current meter reading to get revised bills.”
Maharashtra Chief Minister directs energy minister to look into complaints of inflated electricity bill
Thank Hon CM @ Dev_fadnavis ji for imm ordering enquiry on my demand 2 look in2 complaints of excess billing by Adani Electricity, affecting lakhs of Mumbaikars ! https://t.co/D0LZvZF8wA
— ashish shelar (@ShelarAshish) December 2, 2018
This is the beginning of our fight. Adani has to curb the existing hike in electricity bills. If this isn’t curbed with immediate effect, Gautam Adani might have to leave the power business of Mumbai soon”. MRCC Chief @sanjaynirupam #MahengiBijliMahengiGas #महँगी_बिजली_महँगी_गैस pic.twitter.com/5X6QcwmX7K
— MumbaiCongress (@INCMumbai) November 30, 2018
We have checked your account NO. 102482040 details, your current Feb month bill amount is Rs. 1670
Also, we have checked your one year consumption history, your highest bill amount was Rs. 2410 in the month of Mar-19.
Please Check In the Meter Box Urgenltly Baisc. Sir ,
Thanks & Regards
Deepa Chinchole
I am getting a very excess bill that is above 2000 since past 2months
the bill appears to be inflated as I know for certain that our consumption of electricity is not so high our all previous bills were between 500 to 800
I request you to please look over meter no. 7381504 this matter.
I am getting excess bill since month of July and on September end adani team changed my meter and said since July your bill is being generated on Average basis, infact I travelling in july and August so was hardly at home…on what basis did adani average my account 151805042
Huge Electricity Bill
Dear Sir,
I am, Durga Devi, I am illiterate. I earn my livelihood by cleaning utensils in other houses.
I have a legal electricity connection in my one room ,kutcha house, for which I pay monthly bill.
Account : 5601714190 (Shakti Bhawan, UEDSD DPH,UP,UEDD VII-, Counter no: 41431701
I am getting the same bill ( about Rs. 2300/00 P.M.) as I was getting in summer ( when Cooler was used).
I am shocked to see that there is no change in my billing amount though I have stopped using Cooler ,and started depeneding only on minimum requirement . As the smart phone is installed
we are getting the bill on mobile only through SMS.
I paid Rs 2630 on 02/07/2019 vide reference receipt 560171491366
RS 898 on 02/09/2019 vide reference receipt 560171482946
RS 2230 on 04/10/2019 vide reference receipt 560171431466
RS 2300 on 02/11/2019 vide reference receipt 560171436656
I met the electricity officials in their office and requested them to look into my case.
But seeing me illiterate, they sternly told me “ If you feel the bills are high then allow us to disconnect your connection”.
I just wanted to find out, that there must be something wrong as the bills does not vary with
the usage of consumption.
I talked about my suffering with Smt. Jhumur Chhanda Roy Chaudhuri, in whose house also, I work as a maid. She assured me that, there is surely some mistake is going on and she promised to make a complain on my behalf to the electricity board and assured me that the things will soon be resolved. I also trust that it will soon be resolved.
Thanking You.
With regards.
(The complain was written by Smt. Jhumur Chhand Roy Chaudhri (Mob, 9450360712)
on behalf of Smt Durga Devi ( the sufferer)
To,
The Complaint Officer,
Adani Electricity.
Ref: Our Customer ID No. (Account no.) 100593519 & meter no. 8365411 and our latest bill enclosed with this letter.
Subject: Regarding excess bill since last 3 months.
Dear Sir,
I am getting a very excess bill last 3 months; the bill appears to be inflated as i know for certain that our consumption of electricity is not so high as to high bill (Using one tube light and one fan in night time only).
I request you to please look in this matter seriously and send your person to check weather somebody is doing of electricity from our meter or the meter is faulty, Please inform us the reason why am i getting so much excess bill and when are you going to send your person to check our meter.
I appreciate if this matter of unfair excess billing is resolved at the earliest.
Waiting for your immediate action.
Thank you
You’re faithfully
Suryabahadur Singh
9167192266
GooglePlay or GooglePay dono ne milke mere sath fraud kiya he, 2 September 2019 ko Transaction kiya tha GooglePay se GooglePlay ko recharge code ke liye Rs. 800 ka. GooglePay successful payment UPI transaction ID. 924519621439 ye he our GooglePlay ka failed UPI transaction ID. ICI17ba8b3e702e46e19f91df5226d33475 ye he. To Rs. 800 refund karva de please ???…
To,
The Complaint Officer,
Adani Electricity.
Ref: Account no. 101542332 & meter no. 6840296
Dear Sir,
This is to raise a serious concerns with respect to the exorbitantly high bill of my electricity consumption, for the month of july 2020. I was shocked to received the current electricity bill # 100608840487 for an amount of RS . 19,070.00. I have been paying my bills regularly.
My monthly electricity bill amounts generally range between Rs. 2500 to Rs. 3000 it is extremely unfair on the part to be generally overcharging basis some errors in our meter reading or otherwise, we request your urgent intervention in this regard. We would specifically like to know if there is any kind of issue with our electricity meter or any other error that has taken place inadvertently. May we expect you to kindly look into the matter immediately and revise the bill straight away. Also, we request you to rectify the error, as pointed above, so that we are not overcharged again.
I expect a positive revert
Thanking you
Regards
Lavina Phillips
My name is Sumerabanu Liqayat Shaikh
I am BEST electricity consumer since 3 years. I am residing in Room no 18th, 1st Floor, Haji Suleman Building, 9th Cross Lane,Girgaon, Mumbai 400004 and having Consumer No.817-346-019*2.
For the period of 26.05.2020 to 24.06.2020, I have received inflated electricity bill of Rs.3, 240/-. On-going through my electricity bill history for the last 3 years, it is seen that my electricity bill is always varying between Rs.760/- to Rs.900/-. So please look into the matter and please send the revised corrected electricity bill at the earliest.
To,
The Complaint Officer,
Adani Electricity.
Ref Account No 152467806 and Meter No 9061145
Dear Sir,
This is to raise a serious concern with respect to the exorbitantly high bill of my electricity consumption, for the month of June 2020. I am really shocked and surprised to receive the current electricity Bill No. 101264435260 with Bill Date 15-07-20 for an amount of RS . 10,360/-. ( June bill attached for your reference)
I have been paying my bills regularly on a monthly basis and this is really very surprising and shocking for me.
1. My monthly electricity bill amounts generally range between Rs. 800 to 1260/- before the lockdown period and hence its impossible to get a bill of Rs 10,360/- which is more than 10 times the monthly bill received earlier.
2. Also the average consumption units is around 100 – 150 but in the June bill the consumption is shown as 1039 units which is impractical and not at all realistic.
3. I would also like to highlight that the consumption ( present reading) as mentioned in the June bill is already shown as 6547 as compared to the meter reading photo taken yesterday on 21st July is only 5734 after 21 days of the June bill ( image attached of the meter for reference) and hence its just not possible.
Hence It is extremely unfair on the part to be generally overcharging basis some errors in meter reading or otherwise, we request your urgent intervention in this regard. Need you to kindly look into the matter immediately and revise the bill straight away. Also, we request you to rectify the error, as pointed above, so that we are not overcharged again.
I expect a positive revert on this mail at the earliest to relieve us from this unnecessary burden of such huge bill as we just cannot afford to pay bill of such high amount.
Thanking you for correcting the bill on top most priority and reverting back to us.
Regards
Xavier Joseph
Hi
My consumer no :083640221385
We are living in Tiruvallur .the above mentioned number was my electricity consumer number it was my New home Consumer Number it was build ed an year ago ,For more than 1 year i always used less than 100 units .But today one of the person was taken out the Reading and They said i need to pay 5000 Rs for electricity it was totally Unfair and it was really a cheating ,And i know i never used so much of electricity like this ,Kindly please look on to this issues
Mr. Milind Kadam
Adani Electricity Mumbai Limited
Devidas Lane, Off SVP Road,
Near Devidas Lane, Telephone Exchange,
Borivali (W), Mumbai – 400103
Maharashtra, India.
Phone: +91 – 22 – 30099999
Email: grievance.officer@adani.com
Dear Sir,
I am Mr Vijay Annaji Waware , Dy. Commissioner , Export – Govt of India, currently residing at B03 /01 SEZ Speez Government Residential Complex , MIDC , Andheri (E) Mumbai -96 which is having electricity connection bearing consumer no. 152814901 Today, I was shocked to receive the current electricity bill no. 100966814531 for an amount of Rs. 6480.00, along with a reminder letter for pending payment. Wherein, you have mentioned that above said amount includes the unpaid amount of previous. I would like to bring to your notice that My Monthly electricity bill amounts generally range between Rs 1300 to Rs 1500, before the period of nationwide lock down. There were no changes in electricity requirements. But in the period of lockdown viz, the bill for these months is almost 12 to 15 times the amount of my regular bills received earlier. The details of electricity month wise bill paid amount by undersigned as below-
1. The electricity bill message has been received for Rs-5580/-, accordingly amount has been paid on 17th June 2020 receipt no. Ghili17062005723 (scan copy attached)
2. The electricity bill no. 101952869742 date 24.06.2020 for Rs- 12890.00 same was paid Receipt no. MID211072018616 Dated 15th july 2020. (Copy enclosed)
During the payment of the above electricity bill I have already registered a complaint about the overcharged electricity bill. But unfortunately till date there no action has been taken on subject matter. Now again I have received the current electricity bill no. 100966814531 for an amount of Rs. 6480.00. Further I hereby conveyed that I investigated the matter from my side to find out the error and I noticed that the bill is erroneous, whereas I already paid my all the dues amount. Also, I have checked my bill online and didn’t find any outstanding bill or amount.
Some useful Details are:
Account Number: 152814901
Name: Dr Vijay
Last payment: 12890.00
Current bill number: 100966814531
Current outstanding Payment: 3334.86
Mobile number:
This is serious negligence from your department. I request you to revise my bill and send me a correct bill as I have to submit it within the due date. I want a quick response from your end otherwise I have to take help from the consumer court. You cannot make the customer fool by doing such acts and you also need to update the system and teach your staff to be nice with the customer.
Please find attached my previous bill and screenshot of my current meter units. I am looking forward to a quick response.
I hope my complaint will be resolved as soon as possible.
Thanking You!
Yours Affectionately,
Dr Vijay A Waware
Encl:
This is all due to the corona virus, everything will be alright.
My preschool is closed since 13 th March 2020 . My billing is of Reliance company but still getting 900-1000 bill every month . Sir you need to stop ? all this corruption. We are surviving and every month paying your bills which we haven’t used as we hv switched off main switch still we are getting every month 900-1000 I have 2 offices .
You have a new bill from RELENG – 152168425 for Rs. 930.00 due by 14-Oct-2020.Logon to AXIS Netbanking/ Mobile
banking to pay.
You have a new bill from RELENG – 152168423 for Rs. 920.00 due by 14-Oct-2020.Logon to AXIS Netbanking/ Mobile banking to pay. BIG deal in this pandemic. Not at all acceptable every year you ask us how much you have paid tax how much is your income but who all can ask you all clarification about our payments which we pay every month, every year. As no control on gas bill, electricity, groceries. All fixed charges which we bare without asking you a single question.