Biryani By Kilo Complaints, Customer Care, Reviews, Customer Care Toll Free Number, Email ID Contact Details
Biryani By Kilo is a new food-tech startup set up by two IIT graduates named Kaushik Roy and Vishal Jindal.
The food startup is based in Gurugram and is operated by Sky Gate Hospitality Pvt Ltd.
Biryani By Kilo claims to use the best ingredients, world class technologies, processes & systems to give the best quality, standardization, hygiene & convenience to customers.
It has kitchens in NCR and in big cities like Bangalore, Pune, Mumbai etc.
However, like any startup, Biryani By Kilo is plagued by complaints from disgruntled customers.
Most of the consumer complaints relate to late delivery of food, poor quality and low quantity of food.
Fortunately, Biryani By Kilo has an efficient customer service department and call center which attends to complaints and resolves them to the customer’s satisfaction.
|Name:||Biryani By Kilo Customer Care|
|Designation:||GM – Customer Service|
|Address:||Shabbir Niwas, Mahakali Caves Rd, Sunder Nagar, Andheri East, Mumbai, Maharashtra 400093|
|Hours||10:30AM – 11.30 PM|
Biryani By Kilo Store Address
· Rajouri Garden
A 20, Ground Floor, Rajouri Garden New Delhi
Delhi – 110027
· DLF Phase 1
H 16/6 , DLF Phase 1 Gurugram
· IP Extension
246/67, School Block, Mayur Vihar New Delhi
Delhi – 110092
· Sector 30 C
SCO – 71, Ground Floor, Sector 30 C, Chandigarh
Haryana – 160030
· Andheri East ( Mumbai )
Mahakali Caves Road, Andheri East Mumbai
Maharashtra – 400093
· Noida, Sector 63
H – 165, Sector 63 Noida
Uttar Pradesh – 201301
· Sohna Road
Plot no 2, Badshapur, Sohna Road, Sector 67 Gurugram
· Vasant Kunj
Builiding No – 117, G/9, Vasant Kunj New Delhi
Delhi – 110070
· New Friends Colony
Shop No 17, Local Shopping Centre, Defence Colony New Delhi
Delhi – 110025
250, 1st Floor, Shahpurjat New Delhi
Delhi – 110049
· Noida, Sector 41
Building No – 2/18, Sector 41 Noida
Uttar Pradesh – 201303
· Noida, Sector 135
GF – Shop No. 107 & 108, Plot No. 22, Sandal Street, Assotech Business Crysterra, Sector-135, Distt. Gautam Budh Nagar, Noida
Uttar Pradesh –
· Delhi Dwarka Sector-7
D-484, Sector 7 , Dwarka New Delhi
Delhi – 110075
- Palam Vihar
Shop No 1, H No. 586, Sector 20, Palam Vihar Gurugram
Haryana – 122008
Reviews and complaints
Kolkata and Lucknow biriyani is awesome. My friends and I have been ordering this since last year. Korma is quite nice. But don’t buy phirni. Last night (23-11-18) we bought phirni (along with biriyani) and it tasted sour. None of could have it. Poor phirni is still tolerable, but rotten is too far.
awesome taste. me and my friends are a big fan of both veg and non veg bbk biryanis though only in offer time.
Kanjoos makhichoos biryani. We heard a lot about it, ordered first time today. In 1/2 kg veg lucknow biryani we got 1 small soya piece, 3 carrot pieces and 5 beans ! Utter Nonsense and useless. If I had to eat this shit I could have made pulao in my house. It’s not even close to a pulao. People desperate for food with zero knowledge of biryani will give them rating of 3+. People who know food ie. Indian cuisine will never order from here. I don’t want to pay 325 RS for coloured rice ok ! And mirchi ka salan was another story, boss there was no mirchi !! Wow they have written their "khansamaa’ has prepared this preparation, bro if your khansamaa’ is a dhaba ka chotu then only you can make such a disastrous salan and so-called-biryani. Pls don’t fool us on our hard earned money. We are not idiots to buy this coloured rice you call biryani. Kindly change your name to "Rango wale chawal by kilo"
No more comments. Use your wisdom, eat in the thela serving biryani on roadside will be better. End of story.
— Shubham Chauhan (@kshubham_c) November 30, 2018
@biryanibykilo My confirmed order 23767 shows delivery in 73 mins and the location is supported. But your customer service called to cancel it reasoning they no longer deliver at my location and cut the call. What a pathetic customer service!
— Roshan Singh (@saspaean) November 25, 2018
— Shafid (@iam_shafid) November 24, 2018
@biryanibykilo why accept an online payment for an order which specifies locality, & then have some executive call up and refuse? this after having ordered and delivered for like more than 10 times to the same damn location.
You messed up my Friday plans. Return my money now
— Mistress of Vices (@cyclopsee) November 23, 2018
Now Yatin you owe me money!! Which I wasted today on Biryani by Kilo .. worst biryani I had in long long time.. 😂
— Gaurav Sharma (@dandiwakh) November 23, 2018
Going to sleep hungry tonight. Thanks for ruining my evening @biryanibykilo
— Arunesh Bahadur (@twarunesh) November 21, 2018
Injustice 🙁 .. 8 PM order delivered at 11 Pm after lot of confusion. Food was cold, badly prepared and just not up to the mark. Should have ordered from @BiryaniBlues or some place else.
— Arunesh Bahadur (@twarunesh) November 22, 2018
22 Reviews , 520 Followers
one month ago
Must admit that BBK is one of the most unique and appealing venture that I have come across recently when it comes to good food accompanied with innovative presention. Their innovation is reflected by the "aanch box" and the fact that the biryani is served in the very handi that it had been cooked in.
Biryanis were flavourful, a bit on spicier side but personally I cherished it! Fresh and fragrant. The aroma is completely irresistible and delectable.
Would like to appreciate all the efforts and thoughts that BBK puts into handcrafting every handi.
Extremely responsive and courteous management and staff! Indeed they are putting in lots of effort to make this concept a success. Glad to know that BBK is so customer oriented and appreciate the same. Kudos to the team! Keep up the good work!
Biryani By Kilo
Thank you for appreciating and we’re glad you loved our food and services.
Its our endeavor to provide our customers with the best quality food and service and trust we work towards the same each day.
At BBK, we put in a lot of effort and passion in our Biryanis, Kebas, Kormas & Phirni! We use the freshest ingredients and do our preparations using the most authentic process. We are the only Biryani Chain to cook fresh biryani for every individual order. Our Handis are microwavable & reusable for more cooking/pottery and are eco friendly.
Would request if you could recommend us to your family and friends for them to also enjoy our delicacies.
Hope to serve you soon again for a 5 * rating then 🙂
DONOT ORDER from Biryani By Kilo – crooks/Cheaters.
DONOT ORDER from Biryani By Kilo – crooks/Cheaters.
Ordered food on Aug 30 (for INR 2500) through Zomato (ph 9999598099)
Didnot get the food and All my friends left without dinner and evening was spoiled.
Top of all, its been 2 days I am still following to get my money back