Amazon Not refunding amount – Claims wrong Item

Name of Complainant V Venu Madhav
Date of ComplaintDecember 5, 2021
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by V Venu Madhav:

I have bought Huawei EarPods on 1st November 2021 and since the pods were not compatible, I sought for refund. I was informed that there is no refund option. But was advised to seek replacement and check if the replaced pods will work. I have requested for replacement on 3rd Nov. 2021. Even the replaced pods were not working properly and were getting disconnected.

I raised a grievance and i was advised that the same may be returned and the amount will be refunded. I have raised a refund request and the product was picked up by Amazon on 12th November at 15 53 Hrs.

The agent has verified the product and logged in the system that the item has been picked up.’

Since then I have been following up for refund of the amount. Surprisingly, I get a blank message stating a wrong product is returned. After I seek clarification, i was informed that the wrong product is returned so i will not be entitled to the refund.

I have been pleading that the right product is returned and I have also shared the CCTV footage of the returned product. In spite of the same, the refund is not being processed.

I have written more than half a dozen emails to OFM Team and made numerous calls to customer care for resolution. I am now frustrated and being harassed for no fault of mine.

I DEMAND URGENT REFUND OF THE AMOUNT AND ALSO SEEK 1 LAKH RUPEES AS COMPENSATION FOR THE HARASSMENT AND THE TIME I HAVE SPENT CHASING FOR REFUND.

I have followed all your instructions, which will be evident from the call and email records.

This is your last opportunity to process the refund along with compensation.

If I do not get a refund processed by end of day on 22nd November 2021, I shall be constrained to take legal action against Amazon.

I also expect someone from OFM team reaching out to me, if you need any more information. My contact number is 9949999183

Please acknowledge receipt of this email for my records.

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