| Name of Complainant | |
| Date of Complaint | July 27, 2022 |
| Name(s) of companies complained against | Amazon India |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
On 23.07.2022 I was ordering a Samsung mobile on line.
I wanted a mobile with capacity of RAM6GB + 128GB storage.
By mistake I selected the option of RAM 4GB + 64 GB storage. I made the payment by credit card.
After making the payment I realised my mistake & tried to cancel the order . Cancelation was not possible & I got a pop up indicating that you can return the goods using THE RETURN route of the company after I received the mobile.
Thinking that AMAZON would take the return.
I proceeded & bought 2 nos mobiles of the capacity Samsung M13 of capacity RAM6GB + 128GB storage ( one for me & 1 for my wife).
I received the 4RAM +64 GB RAM mobile on 23.07.2022 ( The box is not opened & kept in tact witout breaking the SEAL)
The 2 Mobiles 6 GB + 128 GB RAM on 24.07.2022.
On 24.07.2022 I contacted AMAZON for return of lower capacity mobile ordered by mistake in selection of OPTION — AMAZON refused to take the return.
I explained to them that they can very well see from history of my purchases that the 4GB = 64GB RAM was odered by mistake . ( History attached)
AMAZON refused to take back the parcel which has been kept in tact SEALED as was received.
Have explained to AMAZON that I am a senior citizen aged 67 years & it was purly a mistake in selection still they are refusing.
I earnestly request your needful to see that AMAZON takes back the mobile that I do not need & refund or give me an option to by some other items ( other than mobile — as I have bought 2 additional mobiles) from their site.
ORDER HISTORY MR D J THANAWALA 23.07.2022 ON AMAZON
ORDER # 403-9132549-5613904
View order details Invoice
Delivered today
Track package
Samsung Galaxy M13 (Midnight Blue, 6GB, 128GB Storage) | 6000mAh Battery | Upto 12GB RAM with RAM Plus | FHD+ Display | Launch Offer Bank cashback of 2000 Valid only Till 24th July
Replacement may be possible through 31-Jul-2022
Return or replace itemsShare gift receiptLeave seller feedbackLeave delivery feedbackWrite a product review
Archive order
ORDER PLACED
23 July 2022
TOTAL
11,999.00
SHIP TO
D J THANAWALA
ORDER # 403-2990251-5273938
View order details Invoice
Delivered today
Track package
Samsung Galaxy M13 (Midnight Blue, 6GB, 128GB Storage) | 6000mAh Battery | Upto 12GB RAM with RAM Plus | FHD+ Display | Launch Offer Bank cashback of 2000 Valid only Till 24th July
Replacement may be possible through 31-Jul-2022
Return or replace itemsShare gift receiptLeave seller feedbackLeave delivery feedbackWrite a product review
Archive order
ORDERED BY MISTAKE – TRYING TO RETURN WITHOUT SUCCESS
ORDER PLACED
23 July 2022
TOTAL
9,999.00
SHIP TO
D J THANAWALA
ORDER # 403-2677672-2577959
View order details Invoice
Delivered yesterday
Track package
Samsung Galaxy M13 (Midnight Blue, 4GB, 64GB Storage) | 6000mAh Battery | Upto 8GB RAM with RAM Plus | FHD+ Display | Launch Offer Bank cashback of 2000 Valid only Till 24th July
Replacement may be possible through 30-Jul-2022
Return or replace itemsShare gift receiptLeave seller feedbackWrite a product review
Archive order
Await your early action please
Image Uploaded by MR DARPAN THANAWALA: