Amazon has not refunded my payment from one month

Name of Complainant Ritu Kanojia
Date of ComplaintSeptember 26, 2021
Name(s) of companies complained against
Category of complaint Corruption
Permanent link of complaint Right click to copy link
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Text of Complaint by Ritu Kanojia:

Madam/Sir,
I made an order on Amazon of a redmi note 10 aqua green 64 gb phone from my credit card ending digits with 6009 on 30th August 2021 with EMI option, of amount Rs. 12,949.08/-.Order ID is 407-5078622-7748309. Amazon confirmed the order whose screenshot I have attached and then after confirmation they cancelled the order by mentioning that choose another option for payment. I contacted amazon customer care also for refund of my debited amount but still got no satisfactory response from them. I have my card statement also which states
clearly that the payment has been accepted by the amazon gateway even they scheduled the EMI also for the Order.
I am attaching all the email conversations that has been made by me to amazon.
I request consumer court to look into the matter and take appropriate action.
PFA screenshot of

Image Uploaded by Ritu Kanojia:

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