Amazon Complaint: Refund not processed

Name of Complainant Mansum borkakoty
Date of ComplaintJuly 3, 2018
Name(s) of companies complained against ,
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Mansum borkakoty:

Dear sir this is to bring the fact to your kind notice that i had brought a redmi y2 phone(order code 408-500958-0460305)from amazon india which cost me around Rs 9998.00.I returned the product on the very next they but till now i didnt got any refund from amazone.

when i tried to contact them they told me that they have already issued my refund on 20th june and the amount should reflect on your account till 26th june and they also mailed me the referance code which is 817114266604.

after five days i checked my account status but there was no such refund.I called back to amazone,send them mails  but they always gave me dum answers that you dont worry appko miljayega refund. 

They asked me to contact to central bank customer care and charge a dispute file withe the referance no given by amazon. I called cbi customer care and they told me that they can just check the balance for me can charge a dispute file.

I went to my central bank home branch and gave him application with the reference no regarding the issue, he checked it and wrote in the application that there is no such refund seen on my account with his sign and bank stamp which i have attached below.

he also asked me to get the utr code from the amazon india.I called back to amazone india and asked them to give me the utr cod with the cash aknowledgement slip if they had refunded the money through neft,their answer was please charge a dispute file in the bank.i already told them about the bank and also send the the sign and stamped application by the manager.

I called them again and this time they promised me to give me my utr no which i have recorded in my phone.but later i got a mail and they send me the referance no again saying that this is your utr no which was already denied by the bank manager.

Sir amazone is harrashing me mentally.im lost i dont know what to do. I want you to have a legal action on amzon india.just want my hard earn money back.sir please help.

Account holder name- mansum borkakoty

Account no-3681537356

IFSC code-CBIN0281286

Phone no-7576023266

Image Uploaded by Mansum borkakoty:

Amazon Complaint: Refund not processed

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