| Name of Complainant | |
| Date of Complaint | April 19, 2026 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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I, Ravikumar Kulkarni, am a customer of Bharti Airtel and had requested a shifting of my Airtel WiFi connection from Building “C” to Building “E” on 5th April 2026.
Despite repeated follow-ups for more than 10 days, the service request has not been fulfilled. I have:
Contacted Airtel customer care more than 15+ times
Visited the Airtel store in Sasane Nagar, Hadapsar 3 times
Received multiple assurances of resolution within 24 hours, which were not honored
Several engineers were assigned to my request; however, none of them responded to calls or messages or took any action to resolve the issue. This reflects a clear deficiency in service, lack of accountability, and failure in customer support processes.
Due to this delay:
My family and I have faced significant inconvenience
Office work, TV services, and daily internet usage have been severely disrupted
I have been forced to rely on mobile data for over 8 days, resulting in additional expenses
Despite multiple escalation emails, Airtel has failed to provide any resolution or proper response.
Relief Sought
I request the Honorable Consumer Forum to:
Direct Airtel to immediately resolve the service issue or disconnect the connection without penalty
Provide compensation for:
Mental harassment and inconvenience
Mobile data expenses incurred
Charges billed for the period of non-service
Take appropriate action against the service provider for deficiency in service and unfair trade practices
Thanks,
Ravikumar Kulkarni
9766932179
