Airtel website or mobile app do not provide facility to downgrade postpaid plan

Name of Complainant devi
Date of ComplaintMay 3, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by devi:

I have current plan as 399 per month (postpaid) – if I try to downgrade to less amount in Airtel app or in airtel website – there is no option to change to less plan. instead only change of plan is available for even more amount.

Image Uploaded by devi:

Airtel website or mobile app do not provide facility to downgrade postpaid plan

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