| Name of Complainant | |
| Date of Complaint | April 30, 2019 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
My annual rental plan was expired on 9th April 2019 so I requested on 8th April 2019 to renew my plan. I approached 10 to 15 customer care agents and all of them had different information regarding the same plan which lead to delay in renewal of plan.
Once I confirmed the plan I started getting calls from vendors for a new connection from airtel, even after confirming the renewal of ARP they did not renew it and infact created a bill by merging my previous plan and new plan. I was informed earlier that bill could be wrong so I had to inform the airtel team which I did but afyer informing many times I got calls regarfing the wrong bill repeatedly ,
also at the beginning when I asked about the payment procedure I was informed thay my bill would be generated around 8May 2019 only then I would be able to do the payment but I got information thay 22 april was the date then they mentioned 30 april and then 1st may after all discussion I cleared bill on 29th april 2019 10:30am and the airtel team still disconnected the connection after 6 hours of the payment without my information and later when I asked them they said it was due to overdue so I told them the whole story where the issue was from airtel customer care .
I was informed that connection has been unbarred and will take 1,2 hour to get restarted and arranged the technical visit between 6:45pm to 7:45 pm in the evening on 29th April 2019. I received a message regarding the visit,but the technical guy called me and said the connection is barred from back end and he cannot do anything about it as that was supposed to be done by back end team , i asked him to come and check for the device once but he did not visit .
Then I again approached c. Care and repeated the whole issue then c.care mentioned that connection is not barred and as per my conevenience they arrange another visit between 11 am to 12 pm from technical visitor on 30th April 2019. Again the visitor called me and said the same that there is connection barred issue and he cannot do anything about it . After calling 15 times in c.care everytime I was informed that the connection is active but technical advisor denied so.
Then I got a call from a guy named anthony from technical team aroun 10:20am he said the issue is escalated amd the connection would start working in an hour which did not happen at all. I again called c.care and they keep saying connection is active and problem would be resolved by 6pm. These people have been fooling me since 1 month for different issues, customer support agents do not have any right information ,every agent provides a new information.
This whole thing has hampered my work as well and I paid for a service which I am unable to use . I want a legal notice to be sent to these people and want a refund because being a customer I have had enough patience. Now I want them to see the consequences of doing such irresponsiblw work and support. I have the recordings of the agents ,the messages that they sent but never followed up the same
Image Uploaded by Priya tyagi: