| Name of Complainant | |
| Date of Complaint | June 20, 2021 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have been victim of airtel fraud 2 times within 1 year.
In march 2020 when i had tried to activate prepaid tariff of 379 from airtel app and payment done from airtel wallet then amount was deducted but no tariff activated. When made complain then airtel told to contact airtel bank and when contacted to airtel bank then they told to contact airtel app. both denied even to check and after continuous followup for 1 month finally i myself surrendered for claim.
But again on 15th Feb 2021, when i tried to activate prepaid tarrif then amount got debited from RBL credit card but neither tarrif activated nor amount refunded. Even did complain over phone as well as written complain but they denied and requested to wait for 1 week so that they will check once. Finally on 27th feb officially they declared non receipt of amount and told to close this issue.
With this official reply, i shared it to RBL and blamed for false statement but they defended and told to check once again with airtel. even after contineous followup airtel. All mails were being marked to nodal and other senior airtel team too. without even making any calls they started writing mail that they had tried to reach me but i dint responed, for this when i reverted back to their mail statments then they called back and started threatening and thrashing and insisted to stop replying mails.
Since RBL has already imposed penalty and finance charge in their monthly statment for disputed amount of Rs 199 and componded it to Rs 1940, i was worried and again tried to followup airtel team but as usual their statments were same. Upon my contineous followup, they agreed to officially reply mail and on 22nd April they declared again for NON RECEIPT of the amont. The same was replied to RBL.
When RBL shared his account settlement details that had clearly mentioned for amount credited then airtel accepted for the receipt of amount and now they started pretending. They activated tarrif for my number 9971308397 from April (on 22nd they had declared for non receipt of amount) without prior conscent of customer. For prepaids, customer has right to choose tarrif not the company.
First, payment was generated for recharge to other number with Airtel app registered with 9971308397 in Feb 2021. After 2 & half month also they denied for amount credit.
Once when RBL shared proof then they accepted and activated recaharge to airtel number in backdate to coverup issue. there was no logic to do that. If there was any technical fault then amount should be credited back not the rechage to PREPAID NUMBER automatically.
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