Name of Complainant | |
Date of Complaint | September 11, 2018 |
Name(s) of companies complained against | Airtel, Airtel Complaints |
Category of complaint | Internet Services |
Permanent link of complaint | Right click to copy link |
Share your complaint on social media for wider reach | |
REF NO: CICPL30906811386
I am not receiving any incoming calls on my Airtel connection since August 30th. Waiting for 2 days time I mailed a complaint to the Customer Care of Airtel Services on September 1, 2018. I have been receiving calls from Customer Care Services since then.
Every person who called just kept collecting the details of the problem which was already registered in e-mail in detail. Since there was no action taken, I wrote to the Nodal Officer, South Zone. Again the process was repeated. Only calls from their end but no prompt action.
Next I wrote to the appellate, but no response. I was advised to change the handset, change the SIM slot and latch to 2G / 3G. Everything was done but the problem is yet to be resolved.
I even explained in detail that I am working online from home and that is the reason I opted Rs 448/- plan which offers 1.4 Gb a day.
For the past 10 days my work is severely affected. Inspite of having the above plan, I have been going to and fro to browsing centre to submit my work. When latched to 3G mode I receive calls, but that doesn’t support the Internet Services and my work is affected greatly.
Finally last Saturday I was called and assured that their service people will visit me home on Monday 10th September. It’s 11th late in the evening.
I didn’t have any people from Airtel meet me or call me in the past 3 days. I am not sure about the STATUS of my complaint – if it is open or closed. For the past 4 days 4G is also not working.
My immediate family, relatives or friends are really annoyed as they are not able to reach me for the past 10+ days.
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