Airtel Complaint: Deduction of voice call prepaid balance without any authorization

Name of Complainant Niraj Kumar Singh
Date of ComplaintSeptember 12, 2018
Name(s) of companies complained against ,
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Niraj Kumar Singh:

Sir,

I am using airtel prepaid service with mobile number 9631008334. My complaint is regarding the above mentioned subject. I received a SMS regarding deduction of Rs.50/- from my balance for some service I have not opted for. When I contacted call center they refunded the amount but I could not got to know why the service was activated without my consent. My prepaid voice call balance was deducted and again refunded on enquiry. I want to know the reason of the same and how can they debit balance from my balance without my consent.

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Airtel Complaint: Deduction of voice call prepaid balance without any authorization

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