| Name of Complainant | |
| Date of Complaint | July 3, 2022 |
| Name(s) of companies complained against | Air India |
| Category of complaint | Airlines |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Horrible Horrible experience flying Air India from Washington to New Delhi!!
I booked an Air India economy ticket through Priceline and upgraded for a business class seat through the Air India website. I received an email two days before the flight that I’ve been upgraded and my credit card was charged $930 dollars (~ INR 73,424,34).
At the airport, Air India staff told me that I received the email in error since all business class seats are occupied and that I’ll be downgraded to an economy seat. However, my card was still charged. They didn’t have the courtesy to inform me that I have not been upgraded. I have written to 4 email addresses provided on their website and I haven’t heard from them. Not even a courtesy email that they’ll get back to me.
I need my money back from this cheap airline.
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