| Name of Complainant | |
| Date of Complaint | October 2, 2021 |
| Name(s) of companies complained against | SWIGGY |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I had ordered the cake on 17th September 2021 and was given the exact address manually for delivery but the delivery guy and even address was not correctly checked by the delivery partner.
I asked the delivery guy if he can reach half distance (he was away 10km from away from address as delivery was urgent) he didn’t agree and was told me to cancel the order.
After cancellation I raise this case to the service executive’s help desk and told the whole situation even talk to his supervisor and the service executive agree to initiate a refund in the next 48 hours.
Now the irony is after 10 days when I asked about refund status was never initiated where I had a strong valid point and had trust that it would be done after discussion.
I need a conclusion in this case.
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