Name of Complainant	Shivshankar Mendhe
Date of Complaint	December 16, 2022
Name(s) of companies complained against	Agoda
Category of complaint	Hotels & Restaurants
Permanent link of complaint	Right click to copy link
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Hello Sir/ Mam,

I had booked “shailesh international hotel” Goa on 5th December for me and my wife. I booked it for 3 nights from 20 Dec to 23 Dec. Rs 4081.87 amount got automatically deducted on 8 Dec as card details were saved while booking. We didn’t receive booking confirmation mail but on the app it was showing that payment done status . Free cancellation was applicable till 12 Dec, we cancelled booking on 10th Dec. Now on site it shows no payment was made so no refund.

I have provided supporting documents.
1) Money deduction message
2) booking confirmation pdf.
3) netbanking deduction screenshot.

Seems its site issue, please refund my amount asap.

Booking ID 835414873
Card Number(from payment was made) :- ************3550 (details available on site)

Regards,
Shivshankar Mendhe

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