| Name of Complainant | |
| Date of Complaint | November 12, 2022 |
| Name(s) of companies complained against | Agoda |
| Category of complaint | Hotels & Restaurants |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I made reservation for hotel in Bali. Where, from the beginning, Agoda was guaranteeing the price in IDR currency, and total costs were also specified by the app.
Price: IDR 18 602 217
It was also written clearly that I will be charged in equivalent of mentioned amount in EUR.
However, Agoda add their own commission for this and charge me extra 148 euro.
They told me that Bloomberg exchange rate was used to proceed my payment. EUR/IDR
So I checked Bloomberg data from day of payment – 8.11.2022 and made recalculation of Equivalent amount
Price: IDR 18 602 217 (price guranteed by Agoda).
1Euro = 15668 IDR (Bloomberg data 8.11.2022)
XEuro = 18 602 217 IDR
X = 1187,3 Euro – total amount to pay for booking
However, Agoda charged me 1334 euro.
Agoda is trying to play the games that EUR/IDR rate has change since the day of booking. But Rate of EUR/IDR almost didn’t change from June 2022 – month of reservation till the day of payment. (FYI: Euro is major currency, and movement of the EUR/IDR pair from last months was equal to 500 pips – it’s approx. 0.03 euro.
To sum up: Agoda is using hidden exchange commissions which are topping up their business.
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