| Name of Complainant | |
| Date of Complaint | November 13, 2019 |
| Name(s) of companies complained against | ICICI bank |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hello All,
This email is to report a FRAUD committed by ICICI Bank Branch :
ICICI BANK LIMITED
Guru Teg Bahadur Complex CP 4
UPIL Scheme, Naka Hindola
AishBagh Road, Lucknow 226004
This starts from the Year 2018 where Mr Umesh Gupta from above mentioned branch Approached Mr Anand Kumar for opening of new Senior Citizen Account with the bank and was told following
1. This will be a senior citizen Account
2. This is will be an account where customer will get FD interest rate on balance above Rs 75000, which i believe is an auto sweep account which states any balance above 75000/- will be converted to FD until.
Mr Anand Kumar opened this account somewhere on 2nd June with around 300000/- and thereafter by July End it went upto 1500000/-(lacs) which means amount above 75000/- would be converted to FD.
Now here is the FRAUD that i am going to highlight.
1. No FD (auto sweep) was done for the mentioned amount until Sept
2. Auto Sweep was done in the month of Sept dated 12th Sept 2018 for 1400000/- however was closed automatically on 1st October 2018 we need to know
3. We contacted the Branch Manager Mr Mohammad Atif and we raised our concern to him and return we were told to raise a request SR172950561 which we did and after a month and in reply to resolution we were told interest calculation is correct – We need to understand the interest calculation part as why we have been paid interest for 14lacs for only for 18 days however the balance has been maintained since June.
4. Mr Anand Kumar Who is a senior citizen and has difficulty walking he has been visiting Branch every week for past couple of months to get an update but nor the staff nor the branch Manager entertained him and every time he was told we are looking into the matter and come back next week.
5. In total he has visited branch more than 0 times being unable to walk and climb stairs and even he fell from the stairs while exiting the branch once which should be captured in CCTV.
6. Today dated 11th November I visited the branch along with my Father in Law Mr Anand and we met Mr Anoop Srivastav and got to know Mr Mohammad Atif is on Leave untill 18th Nov which is quite common for Mr Anand as he has been told most of the time the same thing that either he is on Leave or Out of town for conference or something. We asked Mr Anoop Srivastav for the update and he said he is aware of the case and in response he said I DO NOT KNOW anything nor have an update, whatever information you need give us in writing or you can visit again for BM to join back, Believe me he was so rude to us that we couldn’t imagine a bank representative can be so rude to a customer.
Every time he was repeating his statement saying you give us in writing and we will see what can be done and again we walked out of branch with no answer and again fallen into a trap of waiting for BM to join.
This statement or behavior towards customer represents a fraud and disrespect of a senior citizen who is trying to find a reason why he is being played with his own money is being committed inside the branch with Mr Anand Kumar’s Account not sure if mentioned bank staff is involved but we need an answer and investigation and for past 6 months no body is able to give us a resolution or explanation regarding the matter.
Hoping for some resolution fro your end.
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