| Name of Complainant | |
| Date of Complaint | February 21, 2019 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Flipkart has harassed me by Blocking my account right after I had purchased the product and not providing me with a solution. My Registered Mobile Number is 8505812798 and email Id is joyjoy0702@yahoo.com My Order Id is I need to return a product I purchased. Order ID OD114658966689078000(Puma Black Sneakers amount Rs. 3239.00 I cannot do this from the App as I am no longer able to login as my account has been blocked to due to high number of Cancellations. I cancelled a few order before even they were delievered because of some issues relate to the Time of Delievery. That is absolutely a valid reason. Now, for an item I had paid they blocked my account deliberately so that I cannot return the product. This is pure violation of my consumer rights as well as they are not keeping up with their own policies. We buy something online with a guarantee that we can return the product as sometimes there can be some size or fitting issues. And now, they just keep forwarding me the same mail over and over that I cannot log into my account, there has been no other contact made by them. I just want my account to be reinstated so that I can Return the product and I can assure of not using Flipkart and its services anymore. But since, I purchased and paid for this item it is my right to return it in the original condition if I am facing size issues. I have a valid reason to return my purchase.
They are sending me the same mail again and again that “Your account has been blocked due to high number of Return Requests”
This is not a dolution, I demand my account to ve reinstated so that I can return that product which is useless to me, that is as per Flipkart and its policies.
I have purchased a lotof items and I dont think I cannot return a product after paying so much money for all other purchases.
They just keep giving me the same mail again and again and they say that it is the solution.
But how come its the solution if I am not satisfied with the product
