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account got frozen

Name of Complainant jithesh
Date of ComplaintFebruary 28, 2024
Name(s) of companies complained against
Category of complaint Cyber Crime
Permanent link of complaint Right click to copy link
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Text of Complaint by jithesh:

i made withdrawal using 1xbet app. after two days account was frozen by cyber crime. after that no response for customer support

Image Uploaded by jithesh:

account got frozen

One thought on “account got frozen

  1. Dear jithesh,

    Thank you for reaching out to us and sharing your feedback.

    Verification procedures are a standard practice in all betting companies, including ours. Verification is the way to secure your account and an additional review in case of suspicious transactions. We are utmost interested in protecting your account and your interests. Verification is done only once. After that, all withdrawals are processed in a short period of time.

    Our team endeavors to expedite the verification process and reach a decision as swiftly as possible. Although, to assist you further, could you please provide us with your account ID? This will enable us to locate your request in our system and address your concerns promptly.

    To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there

    Thank you for your understanding and cooperation. We aim to resolve this matter for you as efficiently as we can.

    Have a wonderful day!

    Best regards,
    Alex, the 1xBet Team

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