| Name of Complainant | |
| Date of Complaint | June 30, 2023 |
| Name(s) of companies complained against | MakeMyTrip |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Our recent trip to Bali, Indonesia, booked through MakeMyTrip.com, turned out to be an absolute disaster. We cannot stress enough how disappointed and frustrated we were with the appalling service provided by this travel agency. From the moment we made the payment, things went downhill rapidly, leaving us with a sour taste in our mouths.
First and foremost, after successfully taking our money, MakeMyTrip’s representative, Ms. Puneet Gill, conveniently disappeared and stopped responding to our calls and messages. It was as if our booking and subsequent concerns became insignificant to them once the payment was made. The lack of communication and responsiveness was incredibly unprofessional and left us feeling abandoned and helpless.
To make matters worse, the itinerary we were provided with by MakeMyTrip was completely different from what the local Bali service provider had planned for us. It was clear that MakeMyTrip had misled us with false promises and misrepresented the tour package. This resulted in a myriad of problems and confusion throughout our trip, leaving us scrambling to figure out the actual schedule and activities.
When we attempted to contact MakeMyTrip’s customer care to address these issues and seek resolution, we were met with the same disappointing behavior. Their customer care representatives conveniently avoided our calls, making it nearly impossible to voice our concerns or find a solution. The blatant disregard for customer support was shocking and left us feeling frustrated and ignored.
In conclusion, our experience with MakeMyTrip was nothing short of a nightmare. Their representative disappeared after taking our payment, the provided itinerary was completely inaccurate, and their customer care was non-existent. We strongly advise against booking any future trips through MakeMyTrip, as they have demonstrated a complete lack of professionalism and customer care. Save yourself the headaches and disappointments by choosing a more reliable and trustworthy travel agency. MakeMyTrip is a definite NO for any future bookings.
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