Name of Complainant	Noyal Joy
Date of Complaint	September 27, 2018
Name(s) of companies complained against	Vodafone
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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I have done a recharge of amount 511 rupees on 16.09.2018. But Vodafone is not providing the 4G data for this, I am getting 2G data only(Its not because of my phone settings or less network coverage) .You have clearly mentioned that its 4G data offer. I have contacted customer care many times regarding same and I did’t get any proper response. Then I visited the nearby Vodafone store and they have told its an issue from Vodafone’s database(This offer is marked as 2G in Vodafone database) and this will be resolve with in 4 hours. But the issue is not resolved even after 30 hours and I didn’t get any update from Vodafone’s side. Also, they are not connecting my calls to the customer care executive(I tried throgh 198,199, 9846098460). If I press 9 to talk to customer care executive, thy will  repeat the options again instead of connecting my call to the customer care executive.   Next,I am going to post a complaint in social media against Vodafone services.

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