| Name of Complainant | |
| Date of Complaint | May 30, 2025 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I deposited 2000 PHP on 1xbet via GCASH direct and it hasn’t been credited yet in my account. I’ve been trying to contact every customer support available. They have gone AWOL since I requested a customer support assistance. I hope this is not a scam and can re resolved.
Image Uploaded by Carl Aaron Garcia:
Hello!
Thank you for your message and we sincerely regret the delay in receiving your deposit. Typically, the average time for a deposit to be credited is no more than an hour. However, depending on the workload of the payment system or bank, the transfer may take a little longer, up to several days.
We recommend contacting support through your account on the 1xbet platform website or application, if you have not already done so. This will help us resolve your issue faster. Please provide all your payment details there to speed up the process.
We appreciate your cooperation and are here to help. Thank you for staying with us.
Sincerely,
1xbet team