| Name of Complainant | |
| Date of Complaint | May 30, 2025 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
1xbet company blocked my account and asked for the verification documents, after I provided them all the documents, they are keep saying that please provide the original documents whereas I have already provided the original ones. I have my INR 178000 in their wallet which I am unable to withdraw because of their scam.
Image Uploaded by Priyansh Chauhan:
Dear customer,
Thank you for contacting us. We understand that the situation that has arisen requires careful consideration, and we are ready to assist you in resolving this issue.
In order for us to study your case in more detail and provide accurate information, we will need your unique customer identification number (ID). Please provide it to us so that we can check your account and clarify all the circumstances.
We would like to note that in case of violation of the rules of our bookmaker and blocking of the account, a refund is possible only for the amount of the initial deposit. Winnings received as a result of violations, unfortunately, are not subject to return. We adhere to strict rules and conditions to ensure fairness and security for all our customers.
For more detailed information and a prompt solution to your problem, we strongly recommend that you contact our technical support. This can be done through our official website 1xbet or mobile application. Our specialists are ready to answer all your questions and provide the necessary assistance.
Your cooperation and patience will help us to sort out the situation faster and more effectively. We highly appreciate your trust and hope for a quick resolution of the issues that have arisen.
Sincerely,
1xbet Support Team