| Name of Complainant | |
| Date of Complaint | March 25, 2017 |
| Name(s) of companies complained against | Reliance, Reliance Complaints |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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———- Forwarded message ———-
From: broadband@relianceada.com <broadband@relianceada.com>
Date: Mon, Sep 5, 2016 at 10:06 PM
Subject: Re: Reliance Wi-Pod data refund [T2016090401A0S010Z2719985]
To: Sagar Rastogi <sagar080890@gmail.com>
Dear Customer,
Thank you for contacting Reliance Customer Care.
Please note that we are sending your communication to (Netconnect.broadband@relianceada.com), Customer Care unit of (Netconnect Broadband) for further assistance.
One of our Customer Service Representatives will respond to your query shortly.
For any queries pertaining to (Netconnect Broadband), we request you to write to above mentioned e mail ID in future.
Regards,
Soniya Surve
Customer Care
Reliance Communications Limited.
— Original Message —
On September 4, 2016 at 3:49 PM, “Sagar Rastogi” wrote:
Please find the screenshot also
On 04-Sep-2016 15:45, “Sagar Rastogi” <sagar080890@gmail.com> wrote:
>
> Hi Team,
>
> I would like to inform you that I haven’t receive any response till now.
>
> Kindly refund my amount asap otherwise I have to escalate this case in consumer court also
>
> I am waiting for next 10 days,after next 10 days case will be logged to consumer court and will send the official legal documents by speed post.
>
> Kindly refund my amount asap.
>
> As per the process have to file a petition in consumer court after 10 days.
>
> Thanks & Regards
> Sagar Rastogi
> 9654628338
> On 13-Apr-2016 10:17, “Sagar Rastogi” <sagar080890@gmail.com> wrote:
> >
> > Hi Team,
> >
> > I had 10 GB data in my reliance wi pod and now it’s showing 0 GB,which can’t be possible .Because I haven’t use the data as much ,hardly it can be 2 GB not more than.This is really ridiculous and I am not happy the way you are charging the amount with the customer.
> >
> > Also I have attached the screenshot of the data which u have charged which is totally unfair and illogical.
> >
> > Kindly investigate and reimburse the amount asap.
> >
> > Also I made a call to the customer and they told me that I have to recharge with Rs. 25 for further details but why should I invest other amount now which is completely illogical.
> >
> > This is not the way u should react with your customers,kindly refund my remaining data asap.
> >
> >
> >
> > Details-
> >
> > Name -Sagar Rastogi
> > Plan -10GB with new connection .
> > City -Meerut
> > Data Card Number-9359198320
> >
> > Thanks & Regards
> > Sagar Rastogi
> > 9654628338
