Zomato Refund on cancellation

Name of Complainant
Date of ComplaintMay 7, 2019
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by :

Hi,

By mistakenly i had placed two orders and immediately I realized it . I called restaurant, asked him to consider only one order and they agreed upon.Then I cancelled order from my zomato app via chat .

I haven’t got any refund stating that they we consider full amount as cancellation fee which is highly disappointing and kind of fraud .

How can cancellation fee is equal to full order amount.

My order ID : 1066994767

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Zomato Refund on cancellation

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