Name of Complainant	Vivek Haritwal
Date of Complaint	September 12, 2021
Name(s) of companies complained against	zomato
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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I placed an order today (Id 2224102957) 12th SEP, 2021 using zomato app.

Firstly, the order got delayed for more than 20 min to committed delivery time.

I made contact with support team via chat and specifically mentioned that I do not wish to receive cold food, to which I was assured to provide with hot and fresh food.

Within 2 min of delivery of the package, again I contacted the support team and informed them that the food provided us extremely cold and stale and requested the refund of money paid.

To that customer care executive replied ” we apologize for your inconvenience and will ensure this will not happen again but CAN’T REFUND YOUR MONEY ”

Is this a joke? You want customers to pay for stale food?

This is ongoing bullshit with this nonsense company Zomato.

Image Uploaded by Vivek Haritwal: