Name of Complainant	Akram
Date of Complaint	December 21, 2019
Name(s) of companies complained against	zomato
Category of complaint	Consumables
Permanent link of complaint	Right click to copy link
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Hi,

I have ordered food from Zomato on 1st Dec’19. I wanted to order a different food and by mistake ordered the other one.

I haven’t got any prompt that they will not refund the amount. I immediately contacted customer service team. They said they will initiate the refund and it will get credited within 4-5 business days.

I have contacted Zomato team n number of times about the refund. They are just giving the time frames. Few days ago, I have interacted with a customer service representative. He said that if I didn’t get the refund within 24-48 hours, he will schedule a callback from the supervisor.

I have waited for 3 days. I have contacted Zomato team today regarding the same. Now, they are telling that they don’t have access to escalate or to schedule a callback from the supervisor.

Im very much frustrated about the service that they are providing.

They should have inform that I will not get a refund. Im just going around the circles with Zomato.

Its been almost a month. They are just giving the false expectations and promises.

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