Name of Complainant	Shriram Nagarajan
Date of Complaint	June 19, 2019
Name(s) of companies complained against	zomato
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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I placed an order for food delivery via Zomato delivery app on 9th June 2019 – Order ID 1333601117

I was informed by the zomato driver that the items I had ordered were not available for preparation after 4 pm and asked me to cancel the order.

I did so as per the zomato delivery person and contacted the Zomato customer care for refunding the amount. I was told that I would not be eligible for a refund since I had cancelled the order on my end. When I told them it was their employee who asked me to cancel the order, they simply refused to acknowledge it and kept sending me the same response.

I paid Rs. 719 for the order. I did not get the food delivered and did not get my money back.

I was even more disappointed by the response from Zomato’s customer care.

I am hoping I get my money back for the order that was not accepted by the restaurant and for the food that I did not eat.

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