There was no specific food prepared. It was a ready-made sweet dish which was ordered and it was cancelled within a few seconds. There was no wastage in this process. We timely informed your team over chat and over phone. Moreover, your runner never came for delivery. So Your stand is primaface wrong. Your team members never gave me a chance for refusing the delivery because nobody came for delivery.

I advise you to think over this matter prudently. Your team have duped me of my money by breach of trust. I will not tolerate it. I know it is just Rs 355/- however it is my hard earned money. If you have changed your policies but it doesn’t mean that you will start duping public with its money. Suppose, it you dupe each of the mobile users by ₹ 10 /- per day, you must be doing a scam of crores of rupees in India. Many of the customers are so busy or unaware about their rights that they do not complaint about this policy related theft , scam or frauds on the social media or legal forums. On the contrary, I am a vigilant , legally equipped and socially active person. So, I am giving you this opportunity to change your decision.

Kindly take this matter up with higher ups and get my money refunded. This income generated by fraud means will not auger well for you. I have got my brother as a senior advocate who will screw your company legally and your company will have to pay penalty for this illegal act of theft of my money.

Later on, you would pay not only these ₹ 355 but also penalty for the mental harassment and legal expenses.

It’s my humble request to return money without much delay.

Regards,

Shatrujeet Singh

On Sat, 6 Apr 2019 at 11:12 PM, Zomato Online Ordering

<order@zomato.com> wrote:

Hi there, 

Hope you are doing well.

Thank you for raising your concern regarding the order ID 1366647037. 

We would like to inform you that Zomato doesn’t support cancellation in it’s platform and according to our new policies, if the order gets cancelled on customer’s request than cancellation charges equal to the order value gets levied and we won’t be able to refund the same. 

We do understand this policy is not good as in customer’s point of view but frequent cancellation can leads to wastage of food. 

Feel free to reach out to us in case of any queries / suggestions. 

Best regards, 

—
Aman Singh
Zomato Online Ordering Team
Reach us at order@zomato.com

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{#HS:820292538-18587251#} 

On Fri, Apr 5, 2019 at 11:29 PM IST, <shatrujeetsingh001@yahoo.com> wrote:

Your executive cancelled my order number 1366647037 without any refund without my consent.

Kindly refund my money to my Paytm number otherwise I will raise this theft of Re 355 on different social media forums.

This will become a highly loss making preposition for you.

Sent from Yahoo Mail on Android

On Fri, 5 Apr 2019 at 9:50 PM, Zomato Online Ordering

On Fri, Apr 5, 2019 at 9:50 PM IST, <shatrujeetsingh001@yahoo.com> wrote:

Dear Team,

Your executive cancelled my order number 1366647037 without any refund without my consent.

Kindly refund my money to my Paytm number otherwise I will raise this theft of Re 355 on different social media forums.

This will become a highly loss making preposition for you.

Regards,

Shatrujeet Singh

Sent from Yahoo Mail on Android

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