Zomato deducts amount without confirming order and no response in customer service

Name of Complainant Sinoy Mathew
Date of ComplaintJanuary 26, 2019
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Sinoy Mathew:

I had made an order from Zomato and the money got deducted from my account immediately. While checkochbaxkc with Zomato app I found that the items were still in cart and that the restaurant never received my order nor did Zomato confirmed the order. I tried reaching out to the customer service but there was no response whatsoever! This sounds more like a conning business to me for extracting out money from customer.

Image Uploaded by Sinoy Mathew:

Zomato deducts amount without confirming order and no response in customer service

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