| Name of Complainant | |
| Date of Complaint | May 6, 2019 |
| Name(s) of companies complained against | zomato |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I placed an order from Zomato for Dominos. Due to elections the delivery guy was unable to deliver a part of the order.
Since the order was pre-paid I expected a refund for the same at the earliest. I contacted the zomato customer care and they assured me a refund within 48/72 hours.
It’s been a week and they haven’t initiated a refund nor have they tried to inform us with any further updates about the order.
Furthermore the delivery guys are so disrespectful. They’re very unprofessional and have a poor choice of speech. They would even say mean things to you out of anger.
I seriously don’t think that we deserve this kind of treatment. We are paying for the service and it is their duty to deliver. Yet they treat you like it was a huge favor and also insult you.
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