Name of Complainant	Apra Jain
Date of Complaint	April 27, 2019
Name(s) of companies complained against	zomato
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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I placed an order with Zomato today on April 26, 2019 at 2.15pm. I canceled the ordered immediately after (literally within a minute) and yet my entire amount of ₹1, 874 has been deducted as a cancellation fee. I had to make an online payment since they don’t accept cash delivery for an order of over ₹750.

I also asked their representative on support chat that if it can’t be refunded then please go ahead and continue with my order but they refused. I then emailed them about the same and they still refused to do anything about it. They don’t even provide with a customer care number.

I don’t know how they’re running such a big company. They’re telling me a restaurant starts preparing a bulk order within a minute? Do they really think their customers are that naive? I would’ve accepted the amount being charged for cancellation fee if I’d have canceled even after 5 minutes but this is just such a rip off.

It’s really unfair and although I’ve had a few disappointing experiences with Zomato, this is my first bad experience to this level. I’m a regular customer of Zomato but I don’t think I’d like to be anymore.

Here’s a screenshot of my their reply to my mail.

Image Uploaded by Apra Jain: