Zomato charges for service not rendered

Name of Complainant Varun
Date of ComplaintDecember 6, 2021
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Varun:

I am being charged for a delivery that wasn’t done.
I tried contacting the zomato support team and the delivery person but wasn’t able to find a live agent or a working number. I went out and looked for the delivery person on a different Street. After finding him, he still cancelled my order and asked me to re-order.
I tried reaching zomato support but did not get any help on chat or calls. Now i am being charged for cancellation.

Image Uploaded by Varun:

Zomato charges for service not rendered

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