Name of Complainant	Deepan Banerjee
Date of Complaint	November 21, 2018
Name(s) of companies complained against	zomato
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Hello,

I would like to bring to your attention the ill mannered and schemish functioning of the logistics team of Zomato.

Case in point:

I had placed an online order from ‘Momo I Am’on 18/11/2018 for a single item amounting to Rs 279.

The requested order was pickedup and the delivery executive called me twice when he reached within 200 meters of my residence (As per the Zomato GPS Tracking at that time) and i happened to miss these 2 calls @ 19:42 & 19:44.

When i came to pickup my phone i saw these 2 missed calls and called the delivery executive back within 3minutes @ 19:47 however the phone of the delivery executive was busy.

In the meantime i received a call from Zomato @ 19:47 but it was a blank call and i disconnected the line after 14 seconds as i didnt get any response from the other end.

Then i kept trying to reach the delivery executive another 5 times but to no avail. By now i got a message that my order was cancelled.

Then delivery Executive called back sounding quite rude saying he was not in the area and cannot deliver the food as it was cancelled.

I took to Zomato Customer service chat service but was informed that they will neither deliver nor will be refund the amount charged for the undelivered food. They coudnt provide a solution and referred me to email order@zomato.com and i received the same response.

Their customer service structure is blatantly flawed given the fact that customer service cancelled the order by making a blank call to the customer based on the feedback they received from their delivery guy.
Shudnt anybody for that matter atleast try to reach the customer the 2nd time if my 1st attempt was unsuccessful?
Time it took to cancel the order -3 mins with only 1 failed (Blank call) from Zomato customer service.

Image Uploaded by Deepan Banerjee: