Zomato Cancellation without prior Information

Name of Complainant SK
Date of ComplaintSeptember 6, 2022
Name(s) of companies complained against
Category of complaint Consumables
Permanent link of complaint Right click to copy link
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Text of Complaint by SK:

Despite giving correct address details, Zomato canceled my order on their end, without informing me that they were trying to reach me, almost 40 mins after placing and paying for the order because I could not take their calls. Another order was placed via Zomato at the same address after the irresponsible cancellation and the valet delivered it without any callings. Now, they are refusing a refund claiming I was unresponsive, despite having given the clear and correct address details.

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Zomato Cancellation without prior Information

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