Name of Complainant	Arth Suthar
Date of Complaint	June 20, 2021
Name(s) of companies complained against	Airtel
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
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I purchased Zee5-Airtel thanks complimentary offer on 13 May 2021, because I wanted to try out Zee5 application but later I have realized that it is not useful for me. Hence,  I decided to cancel this service before 13 may 2021. Since I purchase it from Airtel, 89rs comes in airtel bill and it is on auto renewed.

1. On 10 June 2021, I tried to unsubscribe from airtel option, but didn’t find an option to unsubscribe, so I had checked on zee5 application, but here also same issue.
2. next day (11 June 2021) I called to airtel customer service for the help to cancel, but I was told to do it from Zee5 app than call dropped in between and there was no call back from their end.
3. Second call I made to  airtel customer service on 12 June 2021, I repeated the whole issue as previous executive didn’t leave any note!! In nutshell I was asked to contact Zee5 team but refude to do so and tried to push them to do from their end because as per my common sense, if I subscribe from airtel than it must be unsubscribed from airte. THEN I WAS TOLD THAT THEY HAVE TAKEN MY COMPLAINT AND WILL LOOK IN TO THIS MATTER.
4. On 13 June 2021, this subscription got auto renewed!! ad 89 rs added to my bill against my will.
5. On 14 June 2021, I called again and again I had repeated the whole issue. I was told that I have to unsubscribe it by my self from the airtel application, however, there is no option to unsubscribe and that I had mentioned to that customer executive. again I was told to contact zee5 but I told no to do that. Later i was told that I will be given feedback with in 2 hours with the solution. but never contacted
6. Even though I said no to contact Zee5 team by a mail on 14 June 2021, I did yesterday because I wanted to get rid off with this issue. Zee5 team told me that it can be cancelled from airtel only.
7. Today morning, 15 June 2021, I again called regarding this issue and as I asked to customer executive that I have been calling to your team regarding an issue, so please what note has been left on the system because I don’t want to repeat it for the forth time. And as I expected there was no notes! It has made me furious because It made me felt like and endless process. I told them them to check recordings, but they don’t have them.

Kindly request to help me out and make sure others won’t go through this.

Hope to have a solution on this one

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