| Name of Complainant | |
| Date of Complaint | January 19, 2024 |
| Name(s) of companies complained against | Zara |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I ordered an accessory from zara on 21st December 2023 . The return and exchange policy of the same article clearly stated that it can be both returned and exchanged within a period of 30 days from the date of purchase.
When I tried to return the article , the article was not eligible for a return . I reached out to Zara twice for the same via chat but they still told me the item is not eligible for any return or refund.
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