Name of Complainant	Ansh
Date of Complaint	August 4, 2023
Name(s) of companies complained against	Yoswin
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Subject: Urgent Complaint – Yoswin Betting Account Seizure and Unresolved Withdrawal Issue

To Whom It May Concern,

I hope this message finds you well. I am writing to lodge a formal complaint regarding a critical matter concerning my experience with Yoswin Betting, an online gaming platform. Despite multiple attempts to seek resolution, I have not received a satisfactory response from their customer support team, prompting me to escalate this matter to the consumer helpline for immediate attention.

I encountered a distressing issue with my Yoswin Betting account. I had recharged my account with an amount of 1000, with the intention of enjoying the gaming experience and, when appropriate, making a withdrawal of my funds. However, upon attempting to withdraw the funds, I was met with an error message indicating that the amount was too low for withdrawal. I then attempted to withdraw a smaller sum of 500, but to my dismay, the same problem persisted. As a result, my account now reflects a balance of 1004, which remains inaccessible to me.

In response to my initial email to Yoswin Betting’s customer support, I did receive a reply attributing the withdrawal issue to the regulatory department’s money laundering risk control measures. While I acknowledge the importance of such measures, I am willing to cooperate fully to resolve any concerns regarding my account. However, despite my continued efforts to communicate with Yoswin Betting, my account remains seized, and no concrete steps have been taken to address the issue.

I have attempted to contact Yoswin Betting through various channels, including emails and phone calls, but my attempts to communicate with their support team have been met with silence. As a loyal customer who has always valued their commitment to excellent service, I find this lack of response deeply disheartening and unacceptable.

I urgently seek your intervention in this matter, as I believe the consumer helpline can play a crucial role in facilitating a prompt resolution. I request your assistance in compelling Yoswin Betting to unseize my account and resolve the withdrawal issue without further delay. Additionally, I kindly ask for your support in ensuring that I receive a clear timeframe or an estimated duration within which my account will be unseized, allowing me to plan my actions accordingly.

I would greatly appreciate regular updates on the progress made in resolving this matter, as well as any pertinent information or actions required from my end to expedite the process. If necessary, I am willing to provide any additional documentation or cooperate with any investigations to aid in the resolution of this issue.

I have taken this matter very seriously and am prepared to escalate it further if necessary, including seeking legal advice and reporting the matter to relevant regulatory authorities. However, I hope that with your assistance, this situation can be resolved amicably and efficiently.

Thank you for your urgent attention to this complaint. I eagerly await your prompt response and earnestly hope for a positive resolution to this unfortunate situation.

Sincerely,

Ansh

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