| Name of Complainant | |
| Date of Complaint | December 27, 2020 |
| Name(s) of companies complained against | Yatra, Yatra.com |
| Category of complaint | Airlines |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I booked 5 flight tickets in April, 2020 through Yatra.com from Ahmedabad to Lucknow, but flights were cancelled due to Covid-19 Lockdown.. I Paid Total Amount of Rs. 14,625/– and Indigo Airlines claim that they have refunded the amount to Yatra but Yatra has not given me my money yet! It’s been 9 Months and I have been taking alot of follow up for this with them through calls and emails but I am not getting any response or refund! My PNR NO. is TKBE5G, please refund me my money as soon as possible..
Image Uploaded by Amar Gupta:
Dear Amar,
Greetings from Yatra.com!
As checked and found that your refund of INR (13730.00) has been processed from our end in your Yatra wallet on 31st Dec 2020.
Disclaimer: Promotional Discount, Yatra Convenience fee & Insurance charges are non-refundable.
Yatra charges a non-refundable online convenience fee at the time of booking for providing multiple travel options, intelligent search and seamless online booking experience to its customers.
Regards
Yatra Care