Name of Complainant	Kavitha A
Date of Complaint	November 16, 2025
Name(s) of companies complained against	Moonbelle
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
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I placed an order on MoonBelle.store on 15 November, Order Number MB11351.
The order was Cash on Delivery (COD).

After placing the order, I wanted to cancel it. However:
1. The order page shows no cancellation option.
2. I replied to the order confirmation email, but it bounced back with the message
“Mail delivery error – remote server misconfigured.”
This means their official support email is NOT working.
3. There is no working customer support available on their website.
4. Based on online reviews, many customers reported receiving wrong or low-quality products, and I am concerned the same may happen to me.

This behavior is misleading and irresponsible.
A customer must have the right to cancel a COD order, but the seller has made it impossible.

I request the Consumer Complaints Court to take action against MoonBelle.store and ensure that customers are not cheated by such practices.

I am attaching:
My order confirmation screenshot
The email bounce-back screenshot
for verification.

Requested Resolution:
Cancel my order #MB11351

Take appropriate action against the website for misleading customers and having no customer support.

Customer Name: Kavitha
Email: amickokavi@gmail.com
Order Number: MB11351
Website Involved: https://moonbelle.store

Thank you.

Image Uploaded by Kavitha A: