Wrong recharge benefits

Name of Complainant Akshay Patil
Date of ComplaintFebruary 22, 2019
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Akshay Patil:

My airtel prepaid mobile number is 7066799449 and I have recharged this number with Rs.92 plan. To recharge this number I checked on *121# for Rs.92 6GB data for 28 days but after recharge I got just 7 days validity. When I contact customer care on 198 he advised me to send an email with screenshot, I did all this but no positive response from operator. Customer care says *121# is wrong number but its totally working and if its wrong no then operator should notify customers about it. But Airtel is showing wrong recharge benefits on *121# and misguided customers. Strict action should be taken to ban this number. Attaching screenshots from *121#

Image Uploaded by Akshay Patil:

Wrong recharge benefits

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